Frequently Asked Questions

Each game has its own set of requirements. When you click 'More Info', you'll be able to read about the System requirements of each game and make sure that your system is compatible. Many games require operating software call DirectX from Microsoft. To install DirectX, Please visit Microsoft's DirectX download center and follow the installation instructions.

How do I download games?

On each game page, click the Download button. When asked whether to open or save the file, click 'Open' button to proceed. A short installation procedure will run automatically on you machine. Keep following the instructions and you will be playing in a minute or two!

How can I play the game after installation?

After your installation has been completed, a shortcut Icon should appear on your desktop. Double click on this Icon to start playing.

How do I buy a game?

You must become a subscriber to Games Unlimited to gain unlimited access on all games offered.

Can I order the game on a CD-ROM?

When you buy the game you can mark the CD option. After choosing your country from the list, you'll be able immediately to see the additional shipping price. Its usually much easier to download the game directly from the Internet. CD shipment usually takes less than 2 weeks, although it can be a little longer for International deliveries.

After becoming a Games Unlimited Member, how can I play the full version?

Just click on the game icon on your desktop, the same way you did before becoming a Games Unlimited member. When you Sign in, the game should have been unlocked automatically, and its full version should be ready to play. If the game wasn't automatically unlocked, please contact customer support to check on your Membership status.

What is the 'My Games' page about?

This page will let you see and run all the games you have downloaded in one convenient place. Click 'play now' on any game listed and it will automatically launch that game.

I am a Games Unlimited Member, but my games don't work? What should I do?

First, try to download the game a second time, and open it. If that doesn't work, look for the solution in the FAQs, you will probably find it helpful! If it still doesn't work contact us.

I can't Sign up because I receive an error message. What should I do?

Contact us as soon as possible with the exact error message you receive. Our dedicated support team will do the best to assist you to solve the problem and enjoy the game.

How do I get my Username and Password if I forget them?

Look for your confirmation email that we sent you when you signed up. If you can't find that, contact us.

I didn't receive confirmation letter when I signed up for membership; what should I do?

If you signed up for membership, we sent you a confirmation letter. If you haven't received it yet then you may have entered a wrong Email address or had a problem with your Email, make sure it's not over its storage capacity. Click here to: View or Find your Order Information. Still can't find it? Contact us.

My Username and or Password doesn't work. What can I do?

Please contact us and provide full details of your subscription (the email address you used when signing up, name and zip code) and the exact error messages that you are getting.

I lost my game; I can't find it on my computer. How can I get it back?

Visit the game page and click the Download full version button. When asked whether to open or save the file, click 'Open' button to proceed.

I changed my Email address; do I need to contact you?

The Email address is part of your Membership and if we do not have the correct email address we can not contact about your membership benefits. Contact us to update your information so you can find out about new games and special deals we launch from time to time.

I don't own a credit card / I don't like to give out my credit card details on the net. How can I become a Member?

Please be advised that our ordering system is secured and authenticated. If you are still hesitant or don't own a credit card, we may be able to help you. Please contact us with the list of games that you would like to buy, and we'll do our best to supply you with a solution.

Do I need to pay any tax? What is VAT? Who needs to pay it?

European Union VAT is a general consumption tax assessed on the value added to goods and services only for EU citizens. For more information about that click: Value Added Tax (VAT). We also collect Colorado sales tax.

The game doesn't start or doesn't run well. What should I do?

Many problems appear to get solved by un-installing the game, and then downloading it again. This may be caused by old or corrupted files. In order to make sure you have a fresh download, you may need to clear your browser's cache. To clear your browsers cache, open your internet browser (for most computers, this is Internet Explorer) then go to Tool, then Internet Options, and click on Delete Files. While downloading a new version of the game, do not interrupt the download. Make sure that there are no other programs running when you install the game.

My screen is black and the game doesn't appear. What do I do?

It is possible that you do not have the latest version of DirectX installed on your computer. Please visit Microsoft's DirectX download center and follow the instructions to install DirectX.

The game runs very slow. What can I do?

Make sure your computer meets the game's system requirements. Then, close all other applications. You may need the restart your computer and try again.

The game's graphics or sounds are not functioning properly. What can I do?

Make sure your multimedia drivers are updated. If not, install the latest drivers from the website of the video or sound card's manufacturer. If that still doesn't work, contact us for further assistance.

I tried to play a Multiplayer game online but I get only a blank screen or a black screen with a red cross.

In order to run this game you must make sure your computer has the latest version of these components installed: Java, Flash and Shockwave